WASHINGTON MUSIC THEATER VISITOR GUIDE

Arrival

Washington Music Theater (WaMu Theater) typically opens to the public one hour prior to the event, but this may vary based on the event. (Please note: event start time may be earlier than headlining act start time.)

Animals

Service animals or those in training for guests with disabilities are allowed in WAMU Theater. All other animals are prohibited.

Box Office

The box office is temporarily closed.

If you are requesting a refund for a cancelled event or would like information on a postponed event, please complete this form.

For other ticket information, please email ticketagent@seahawks.com or call 206-381-7848.

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Tickets for WAMU Theater events can be purchased at the Box Office located on at the Northwest Corner of the stadium along Occidental Avenue.

The WAMU Theater Box Office is only open on concert days. Typically the WAMU Theater Box Office opens 2 hours prior to an event.

Camping

Overnight camping is not permitted on WAMU Theater property. Guests will be escorted off of the property. Guests are permitted to begin lining up at 8am on the day of the event.

Cell Phone & Camera Usage

Washington Music Theater encourages all guests to make sure your phone is on silent during a show. Depending on the event, taking pictures & video recording is allowed. PLEASE NOTE this policy may change on an event by event basis.

Cashless

WAMU Theater will now only accept cards for concessions and parking in order to provide a faster, more efficient sales process.

There will be cash-to-card kiosks located within the Theater. Attendees with cash who do not a valid credit or debit card can insert their cash into the self-service kiosk and get a prepaid card back.  

You can load any amount of money from $1 up to $500 per card and there is no transaction fee. The cards can be used inside or outside the stadium; so, if you have money left after an event, take the card with you and use it everywhere major cards are accepted.  

Clear Bag Policy

WAMU Theater enforces measures designed to both enhance public safety and create a safe environment for all events at WAMU Theater. Guests of WAMU Theater may carry only the following style and size bag, package, or container into WAMU Theater or when approaching queue lines.

ALLOWED BAGS:

CLEAR BAGS 

Bags that are clear plastic, vinyl or PVC and do not exceed 12″ x 6″ x 12″. One-gallon clear plastic freezer bags (ziploc bag or similar). Clear backpacks that are within the dimension guidelines and do not have more than 2 pockets.

SMALL CLUTCHES/PURSES/WALLETS

Small clutch bags, that do not exceed 4.5″ x 6.5″, with or without a handle or strap, may be carried into the theater along with one of the clear bag options.

 

MISCELLANEOUS BAGS

  • Over sized bags cannot be placed in acceptable clear bags and will be denied entrance.
  • Exception for medically necessary items after proper inspection.

*Lockers will be located outside the entrance and are available for purchase.

Child/Infant Tickets

All patrons, including infants/children, are required to have an event ticket to attend events at WaMu Theater.

Coat Check

Coat check is not offered at every event. When there is a coat check, we do not check bags, skateboards, or other items at coat check. The charge is $5 per garment. Card only.

Dress Code

Washington Music Theater has no formal dress code, however it is important to look at prohibited items (as indicated underneath) and to see if the specific event has a dress code.

Food & Beverage

Outside food in a clear plastic bag or pizza in a pizza box is allowed  (food must be single serving). Outside beverages are not allowed. Exceptions are made for factory-sealed water bottles (non-enhanced, flavored or carbonated), baby bottles, beverages related to medical needs, and unopened, soft-sided single serve containers (i.e. juice boxes).

Please view Alcohol Policies section.

Concessions Available for Purchase

WAMU Theater Menu

All Beef Hot Dog

Chicken Strips with Fries

Corn Dog Nuggets with Fries

Turkey Wrap

 

French Fries

Stadium Nachos (VG)

Bavarian Pretzel w/ Cheese (VG)

Snacks & Candy

 

Coca~Cola/Sprite/Powerade/Kombucha/Monster

Diet Coke/Coke Zero/Dasani

Coffee

 

Starbuck’s Box Menu
Espresso Drinks (Hot or Iced Available)
     Americano
     Caffé, Caramel or Vanilla Latte
     Bittersweet or White Chocolate Mocha
     One Extra Shot
     Two Extra Shots
         2% Milk or Soy Available
Muffins or Pastries
Bottled Water
  Non-Espresso Drinks
     Hot Chocolate
     Brewed Coffee
     Tazo Hot Tea Bag Variety
     Tazo Teas Variety
     Chai Latte, Passion Fruit, Peachy Green, Sangria Black
 All Starbucks Drinks are 16oz Grande           

Guests with Disabilities

Accessible seating is available for those who need it. For reserved shows, make sure to purchase a designated accessible seat when getting your tickets. For general admission shows, when you arrive at the venue, let the ushers know and they will work to find a seat for you on the accessible seating platform, note that seating is limited. For any questions regarding ADA seating please contact the Box Office at 206-381-7848.

Animals

Service animals or those in training for guests with disabilities are allowed in WAMU Theater. All other animals are prohibited.

WAMU Theater Attendant Policy

Government- funded Personal Care Attendants (PCAs) whose attendance is required for ticketed guests with severe disabilities may receive complimentary admission to WAMU Theater events. Subject to availability, PCAs will be provided a seat or alternate location in proximity to the guest. The PCA must not participate in services or attractions apart from the guest who requires assistance from the PCA.

All requests for PCA admission must be made at the time of the guest’s ticket purchase and through the WAMU Theater Box Office at 206-381-7848. Tickets, including that of the PCA and guest, must be picked up in person at the WAMU Theater Box Office.

Should the guest or PCA misrepresent the purpose of the tickets, including PCA’s attendance or that the PCA has acted as a guest rather than performing the functions of a PCA while at an event, WAMU Theater reserve’s the right to eject both the PCA and guest from the event and may lead to revocation of future ticket privileges.

For more information regarding the PCA policy please contact the WAMU Theater box office at 206-381-7848.

Disabled Parking Information

Parking in the garage is limited and is on a first come, first served basis.

First Aid Station

For guest safety and convenience there is a First Aid Station located in WAMU Theater. In an emergency, please notify the nearest Guest Services representative for assistance or directions.

Public Accommodation

If you need accommodations because of a disability to access the events and services at WAMU Theater, please contact us at 206-381-7848.

Restrooms

Restrooms are all ADA-compliant. Family restrooms with baby-changing tables and chairs for nursing are also available.

Ticket Fraud

Ticket fraud includes but is not limited to misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in seat relocation, ejection from the stadium, or revocation of ticket privileges.

ID/Alcohol Policies

WaMu Theater works hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below and are also posted at every concession stand.

Guests who appear to be under 30 years of age must present a valid form of identification for alcohol purchases.

  • Any guest who appears to be under age 30 must present a valid ID (see below).
  • No alcohol will be sold to guests who are under 21 years of age.
  • No alcohol will be sold to guests who appear intoxicated.
  • There will be a two (2) beer / wine limit, per transaction, at concession stands and portable concessions until alcohol cut, which varies by event.
  • There will be a one (1) spirit limit, per transaction, at club locations until alcohol cut, which varies by event.
  • Guests passing alcohol to minors will be ejected and subject to arrest.
  • Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
  • We reserve the right to refuse the sale of alcohol to any guest.
  • Alcoholic beverages may not be brought into CenturyLink Field.  Any attempt to bring alcohol inside will be considered a violation of the Fan Code of Conduct and may result in the guest being ejected, arrested, or tickets being revoked.

Any attempt to bring alcohol into the venue will be considered a violation of the Fan Code of Conduct and may result in the Guest being ejected, arrested or tickets being revoked.

Identification MUST be valid (not expired) and show:

  • The bearer’s date of birth,
  • The bearer’s signature (except US Military ID),
  • A photograph of bearer.

The following forms of ID are acceptable at WAMU Theater:

  • Driver’s License, Instruction Permit, or ID Card issued by any U.S. State, U.S. Territory, and District of Columbia.
  • Driver’s License, Instruction Permit, or ID Card issued by any Canadian Province.
  • Valid Washington State Temporary Driver’s License.
  • US Armed Forces ID Card (encrypted signature & vertical format accepted).
  • Merchant Marine ID Card issued by the U.S. Coast Guard.
  • Official Passport Booklet or Official Passport Card (must be printed in bearer’s native language and in English).
  • NEXUS Card.
  • Washington State Tribal Enrollment Card (no expiration date required).

The following forms of ID are NOT accepted for alcohol purchases at WAMU Theater:

  • Punched IDs are NOT accepted
  • Expired IDs are NOT accepted
  • Temporary IDs are NOT accepted
  • Vertical forms of ID other than the Department of Defense issued Common Access Card are NOT accepted

Walker’s Lockers is our official bag storage for WAMU Theater. They will be located near the WAMU Theater entrance.

Lost & Found

Lost items are only held for 90 days.  Lost and Found Phone: 206.381.7544

The Lost and Found staff will secure all found items, make every effort to research, and locate potential owners. You may arrange for the return of items by:

On-site pickup:

If you properly identify items, you may arrange to pick them up during normal business hours.

Monday through Friday, 8:30 a.m. – 4:30 p.m.

We require picture ID at time of pick up.

Federal Express: 

With approved credit cards or a FedEx account, the Lost and Found Office can prepare items for shipment Monday – Friday before 3:30 p.m.

U.S. Mail:

The Lost and Found Office can return small items via U.S. Mail, if you forward a self-stamped mailing container to the Lost and Found Office.

Prohibited Items

  • Animals (Service animals are permitted)
  • Beverages (factory sealed water is permitted)
  • Bottles/Flasks (glass/aluminum/metal)
  • Coolers
  • Drug/Illegal Substances
  • Fireworks/Flares/Smoke Bombs
  • Flammable products
  • Flashlights/Laser Pens
  • Food
  • GoPros
  • Hydration Packs/Backpacks
  • Detachable Lenses
  • Inflatables
  • Jewelry with spikes/studs
  • Laptop Computers
  • Large Backpacks
  • Masks (including face bandanas)
  • Pepper Spray
  • Professional Cameras (anything with a detachable lens)
  • Scooters/Skateboards
  • Selfie Sticks
  • Stools or any equipment used to stand on
  • Weapons
  • Whistles/Horns

Prohibited Items are subject to change based on the event.

Re-entry

WaMu Theater has a strict No Re-Entry policy during events. If guests need to exit for a personal emergency, they should work with Guest Services before exiting the venue to make proper arrangements for re-entry.

Security

All guests will be wanded or asked to walk through a metal detector before entering the venue.

All guests will have their bag searched before entering the venue.

The above items are subject to change based on the event.

Sign Language Interpreters

WaMu Theater is pleased to provide signed performances for our hearing-impaired guests for select concert events. Interpretation services are not guaranteed for every event; however, we will make every effort to accommodate each request with appropriate advance notice, at least two (2) weeks prior to the event. Please contact the Box Office at (206) 381-7848 for further information.

Smoking

Washington Music Theater prohibits smoking.

In compliance with state law (RCW 70.160), smoking of any kind is prohibited in all areas of WaMu Theater. This includes, but is not limited to: cigarettes, e-cigarettes, vape pens, and smokeless tobacco.

*If you are requesting a refund for a cancelled event or would like information on a postponed event, please complete this form.

For other ticket information, please email ticketagent@seahawks.com or call 206-381-7848.

Ticketmaster

Ticketmaster is our official ticket provider. If you purchase tickets through other platforms, we can’t guarantee that they will be valid.

Ticket Safety Information

We love seeing fans share their excitement by posting about their tickets but please remember the importance of keeping your ticket barcodes private. Do not post pictures of your active ticket barcodes on social media or other platforms which can compromise your ticket information and make it more vulnerable to theft. Stick to posting photos without the barcode.

VIP Tickets

If you have purchased a VIP Package, please reference the check-in instructions and itinerary for further details on how to pick up your tickets and/or merchandise (if applicable). All VIP Package buyers should receive an email approximately three (3) days prior to event date with all necessary information. Check-in instructions may vary per VIP Package.

Ticket Tips

  • Make sure to have the most up to date Ticketmaster app downloaded before adding to Apple wallet.

Transportation

PARKING

Paid parking is available in the Event Center Garage.

LYFT & RIDE SHARING

For a smooth pickup experience after the event, we recommend using Lyft, the Seattle Seahawks preferred ride-sharing partner.

PUBLIC TRANSPORTATION

The Sounder Train & Link Light Rail have stations near the theater. Please check their website for full service details.